Yes, sure. You can safely discuss important information in ChatOps. ChatOps believes that information is your business’ valuable asset, so we make sure your information, chats, and files stay secure. ChatOps collaboration flow is divided into 3 main channels:

– Public: An open community communication channel with groups of common interests to share a certain topic.

– Private: A private communication channel of a group of people collaborating on a job or project.

– Direct: One-to-one direct communication channel between two individuals or groups ChatOps is focused on business collaboration, which means the line between public and personal work is very clear and transparent.

Each work information is a common property and each member will manage their own work. ChatOps is using security technology:

– Authentication client Active Directory or LDAP, SAML SSO like ADFS, OneLogin and Okta.

– Authentication provider supports OAuth 2.0. Notification service sent via SMTP or Push Notification Service for mobile application.

– Data management service supports connection of popular database solutions and file storage solutions.

– HTTPS Connection (Secure Hypertext Transfer Protocol)

– WSS Connection (Secure WebSocket Protocol)

– Security: Use proxy server to administer Secure Socket Layer (TLS/SSL)

– Monitoring: Use a proxy server to monitor all traffic flows.

The answer is: No. Telegram, Skype, Viber, Zalo, … are instant chat platforms (Chat) that businesses take advantage of to work, instead of serving personal needs. ChatOps is a Digital Workplace that promotes effective collaboration. The difference that makes perfect Digital Workplace for businesses include:

– Usage: collaborate, communicate, connect

– Technology (digital toolkit)

– Control: Management, risk and compliance

– Business orientation: Measurable business value ChatOps promotes seamless collaboration by embedding machine learning, artificial intelligence to enhance automation, technologicalization, and integration with other enterprise software systems through APIs/RPAs.

In an increasingly uncertain and complex business environment, large-scale enterprises have a truly great need for collaboration. Therefore, ChatOps Enterprise is only really suitable for large-scale businesses > 100 people.

ChatOps will be an assistant to help businesses collaborate on a single platform, putting communication at the center, with employees as the subject. With support from Digital Assistant, AI Chatbot applying artificial intelligence, machine learning technology, ChatOps eliminates the resource-consuming parts of the business, visualizes data based on seamless information flow. unbroken, supports quick decision making and has a direct impact on each individual and department.

In fact, ChatOps is not only a Digital Transformation platform but also a Agile transformation platform, the first complete digital workplace in Vietnam. In plain words, you can distinguish between Digital Transformation and Dynamic Conversion as follows:

– Digital Transformation: is the application of digital technology to transform business operations to create new processes and enhance customer experiences to meet market requirements.

– Agile transformation: is a method that makes the entire organization lean and thrives in a collaborative, agile, self-organizing and fast-changing environment based on Agile principles.

In short, digital transformation answers WHAT, while Agile seeks answers to WHY. The business transformation journey in the knowledge economy under the impact of Industry 4.0 requires businesses to appropriately combine Digital transformation and Agile transformations strategies.

No. More precisely, Shouldn’t.

The operating philosophy of ChatOps is to focus on developing internal business capabilities through the complete Digital Workplace platform. Digital workplace – an enterprise strategy that includes: Tool, process, culture and skill that all employees need to be equipped to work effectively.

Therefore, if businesses use ChatOps for external collaboration flows, there will be many risks because of the disconnection of information, context and common goals.